FAQs

Find answers to the most frequently asked questions here!

Account

You can check your balance, review your transaction history, and top up your account.

Login now

Click here, then enter your McMaster email address and password.

For a detailed description of the available balance types, click here.

For more information about refunds, please review the Refunds & Dormant Accounts section of our Legal Stuff page.

Deposits

Login Now

To add money to your account:

  1. Login using your McMaster email address and password.
  2. Select “Add Funds”.
  3. Choose the balance you want to add money to, then select “Add Funds”.
  4. Fill out the deposit and payment information.

Add Funds Now

Family, friends, sponsors, and other supporters can add funds to your account. They will need your student number and the first three characters of your primary/legal first name.

  1. Enter student/employee number and first three characters of the student/employee’s primary/legal first name.
  2. Choose the balance to add funds to, then select “Add Funds”.
  3. Fill out the deposit and payment information.

If you experience an issue changing the deposit amount when trying to load funds online, this is likely due to the default language on your phone. Please go to the settings for your phone, then select Language and Region, then set the preferred language to English.

Eligibility

Registered students of McMaster University are eligible to get a MacCard.

Get yours now

Meal Plans

Learn more about Residence meal plans here.

Learn more about off-campus meal plans here.

Check out meal plan FAQs here.

Learn more about on-campus dining locations here.

Learn more about off-campus dining partners here.

Contact Mac Express here.

Printing

Please follow the steps outlined at https://library.mcmaster.ca/services/printing

If your card is on a lanyard, take it off the lanyard and try again. If your card is warped or there are scratches on the black stripe on the back, you may need to replace it.

If you swipe your card and are then asked to enter your MacID, this means that the swipe didn’t work. Please try swiping again. DO NOT enter your MacID/password.