Summary

By submitting a photo image through the McMaster University MacCard Photo Upload website, you are agreeing to these Terms of Use. If you do not accept these terms, please do not proceed with the image submission. If you choose not to proceed, you are required to complete this form to submit your photo in order to have your MacCard produced. A MacCard is mandatory at McMaster University, to be utilized as your student identification. 

This Photo Upload website is hosted by McMaster University and provides access to your photo to CloudCard, the vendor providing the MacCard service. The university’s agreement with CloudCard is currently under review. The Android application of Mobile MacCard is in beta. If you choose to opt out of the Beta Client for the Mobile ID with Google Wallet, you are required to complete this form in order to have your MacCard produced. The vendor may update or modify the Terms of Use at any time and any changes will be effective immediately. Your continued use of the Website constitutes acceptance of any revised terms.

The MacCard is the property of McMaster University and its use is governed by the University’s regulations and policies. Read this notice carefully, as they constitute legal obligations between you and the University. The use of the words “YOU” and “YOUR” denote the person named on the MacCard account or the person to whom the card is issued. 

Acceptance of Notice

By obtaining a MacCard physical or mobile card, and depositing funds in your MacCard Account or by using MacCard services, you agree to and accept all the terms and conditions of this notice. You must provide government issued photo ID to gain access to any affiliated software or applications. Future changes will apply to all MacCards in circulation and will supersede the previous terms and conditions in effect at the time you acquired your MacCard account. Be sure to review this notice regularly. 

Use and Ownership 

Your MacCard and affiliated account are non-transferrable and to be used solely by you for the purposes that they were issued. MacCard users are fully responsible for any and all purchases made using their account. If used by anyone else for any reason, account access may be revoked. This policy ensures the personal security of each account holder. The MacCard card is issued by and remains the property of the University. It may be cancelled or revoked by the University at any time and physical cards must be presented or returned to the MacCard office when requested by University authorities for reasons including, but not limited to:

• Loss, theft, damage, or replacement of the card;
• Misuse, alteration, duplication, or unauthorized transfer of the card;
• Use of the card by anyone other than the cardholder;
• Providing false or misleading information in connection with obtaining or using the card;
• Violation of University policies, procedures, or applicable laws;
• Changes in the cardholder’s status with the University, including graduation, withdrawal, termination of employment, or the end of an affiliation with the University;
• Concerns related to safety, security, access control, or protection of University property and systems;
• Failure to comply with requests from the MacCard Office or other authorized University representatives regarding the card’s use or return.

Use of your MacCard Photo 

The photo provided for your MacCard account remains the property of the University and will be displayed on your MacCard and in systems you use as a University community member. It may also be used on other systems accessed by faculty, staff, security, and partners to confirm your identity as a member of the University community. 

Agreement 

Use of the MacCard or affiliated software or applications constitutes your agreement to the terms and conditions of the agreement as set forth in this document. 

Prohibited Uses 

The purchase of alcohol, tobacco, cannabis products, prepaid credit/gift cards, postal services and lottery tickets is prohibited. 

Cashback transactions are not permitted. 

Account Balances 

Money added to your Fles balance is subject to different terms of use than funds associated with a meal plan. 

The Flex balance functions on a declining balance where purchases made with the MacCard account at participating locations will be deducted from the Flex balance. 

Any funds remaining on the Flex account at the end of the academic term will automatically roll over to the next term as long as you are a member of the University community. 

The University is not responsible for any loss, inconvenience or embarrassment to you or others arising as a result of lack of funds in your account. 

All MacCard account balances are in Canadian dollars. Supporters, such as family and friends may add funds by credit card from anywhere in the world, but deposits will be converted to Canadian dollars before being added to the Flex balance. Your MacCard account cannot support foreign currency. 

Lost/Stolen Cards 

If your MacCard or a personal device logged in to an affiliated software or application is lost or stolen, you must deactivate your account to protect your balance using the “Deactivate Card” feature on your MacCard account or email us. 

We do not accept deactivation requests through voicemail. If you are requesting a new or replacement card, you must come in person and provide your account number and a piece of valid government issued photo ID. A replacement card has a fee of $35.

Until such notification has been received or until your MacCard account has been deactivated, you will be responsible for all transactions on your MacCard account, whether or not such use is authorized by you. A replacement fee will be charged for lost or stolen physical cards. No replacement fee will be charged to move a mobile card to a new smartphone. 

When your card is deactivated, your Flex account and meal plan are no longer accessible. 

Damaged Cards 

If your physical MacCard has been damaged, you must come in person with the card to the MacCard office, and a new card will be issued. At that time, the University will determine, in its sole discretion whether the replacement is free of charge due to reasonable wear and tear or if a replacement charge is applicable due to misuse of the card. The replacement charge is $35.

Purchases 

Purchases will be deducted from your Flex balance in accordance with transactions authorized by the use of your MacCard account, affiliated software or applications or as permitted under these terms. You may use your MacCard account as a debit card, where accepted, provided there is an adequate available balance in your Flex balance. Under no circumstances may alcohol, tobacco products, cannabis products, prepaid credit/gift cards, postal services or lottery tickets be purchased with your MacCard. Cash withdrawals are also not permitted. 

In the event of a network connectivity problem and a terminal is operating in offline mode, transaction readers may not accept payment. It remains the responsibility of the accountholder to ensure an alternative payment method is available. 

Collection and Use of Your Personal Information 

The University is compliant with the Freedom of Information and Protection of Privacy Act (FIPPA), and endeavours to protect your personal information in accordance with this law. The information collected will be used only for the purposes of maintaining your MacCard account, and access provided to staff who require such information. No person outside of the McMaster MacCard Office will have access to any of the information you have provided, or about you, your account or the purchases you have made unless you provide express consent, or we are asked to comply with a government agency or court order. In cases where information is provided in response to a compelled disclosure request, we will notify you of such disclosure. For more information of how McMaster University manages your personal information, please refer to the institution’s Notice of Collection, Use and Disclosure Statement. For specific questions regarding how your information will be managed, please email us. 

Changes to this Notice

The university will update this online notice, should the vendors terms and conditions change.

The University does not guarantee uninterrupted access to the MacCard affiliated software or applications. The University cannot be responsible for the service provider’s systems, software, hardware, or internet outages and accepts no liability for any outages. The University will notify account holders of any planned outage or disruptions of service.

External Merchants 

The University may enter into service agreements with external merchants who are not associated with the University (“External Merchants”) for the purpose of allowing you to access the services and products of these External Merchants using your MacCard account. The University does not warrant, guarantee, or endorse the products of the External Merchants and you shall not have recourse against the University for any such service or product accessed from or through these External Merchants. If a product or service purchased from an External Merchant is not satisfactory, and you wish to seek a refund or an exchange of the product or service you shall contact the External Merchant directly. External Merchants may decide to make available to students offers, promotions or discounts on their services and/or products and they may require additional proof of your MacCard account status (in addition to your MacCard).  The University shall not be responsible for any offers, promotions, discounts and/or for any refusal by an External Merchant of such offers, promotions, or discounts to accept MacCard (or any other document or method of payment) as proof of your University student or employee status and/or as a method of payment for the services and products of the External Merchants. 

Limitations on the University’s Liability and Indemnification 

THE UNIVERSITY IS NOT LIABLE TO YOU FOR ANY LOSS, INCONVENIENCE TO YOU OR TO OTHERS, OR ANY DAMAGES (INCLUDING SPECIAL, DIRECT, INDIRECT OR CONSEQUENTIAL), CLAIMS, INJURY, CAUSES OF ACTIONS, OR EXPENSES OF ANY KIND THAT MAY RESULT FROM THE USE OR MISUSE OF THE MacCard, OR IF, FOR WHATEVER REASON, YOUR MacCard IS NOT ACCEPTED OR YOU DO NOT HAVE SUFFICIENT FUNDS IN YOUR ACCOUNT. YOU AGREE TO INDEMNIFY, HOLD HARMLESS, AND RELEASE THE UNIVERSITY FROM ANY AND ALL CLAIMS FOR LOSSES, DAMAGES, INJURY, FEES, EXPENSES, CHARGES, OR DEBTS MADE BY ANY PARTY AGAINST THE UNIVERSITY ARISING OUT OF THE USE OR MISUSE OF YOUR MacCard ACCOUNT. 

Ontario Law 

These terms & conditions shall be exclusively construed and governed in all respects by the laws in force in the Province of Ontario. Furthermore, You agree that if any action should be instituted, such action shall be instituted in a court of the Province of Ontario. 

Questions 

If you have questions, please contact the MacCard office at maccard@mcmaster.ca.