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MacCard

Partner Resources

MacCard is the McMaster University community’s key to campus life. Students can use their card for:

  • Purchases
  • Event check in
  • Door access
  • Services access
  • Borrowing materials
  • Identification

Interested in joining?

MacCard, formerly the McMaster University ID Card, has been connecting students with essential services and resources since the 1990’s. The program has expanded over the years to even include partners in the greater Hamilton community. Our partners can accept MacCard as a method of payment, a digital ticket to events, a means of validating eligibility for services, and more!

We utilize a wide range of resources to promote our amazing partners. Advertising streams include social media, our webpage, promotional booths, print materials, and screens displayed throughout campus.

If you’d like to learn more about partnering with MacCard, please reach out.

Expandable List

Payment Method:

The Retail Operations balance on the MacCard works like a debit card. Users preload funds that can be used at any of our partner locations.

Service Eligibility:

Leveraging the CheckIn app, compatible devices can be configured to validate an account holders eligibility with a single tap.

Events & Digital Tickets:

MacCard can work as a digital even ticket, allowing you to validate entry with a single tap and get reports for running attendance analytics. Note: This is only available for events solely open to MacCard account holders.

Have your own event software?

Send us the list of participants and we can set up our loaner devices to validate entry.

Don’t have your own event software?

Send us the basic details and we can set up the event in our system. MacCard users will be able to purchase tickets directly from their accounts.

More:

Have a new/unique way you’d like to use MacCard? Reach out so that we can learn more about your needs.

  1. Let us know that you’re interested in learning more.
  2. We book a meeting to get to know your needs and discuss any questions you may have.
  3. Partnership compatibility is assessed.
  4. Next steps are outlined.

Great! We’d love to hear from you.

McMaster University partners: Open a ticket.

Off-campus partners: contact us at maccard@mcmaster.ca.

Troubleshooting

Check here for quick troubleshooting tips. Can’t find a solution? Let us know:

For general inquiries about deposits, payments, services, refunds, and more, please review the Account FAQs page.

The account holder can create a help desk ticket for assistance. Please include the name, student/employee number, and exact wording of the error message in the email.

The account holder must login to their account and reactivate it. Click here for a video guide.

The physical card being used is not the most recent copy. A replacement has been issued and this card should have been destroyed. You can return the card to the cardholder if their appearance matches the photo on the card. If there is concern as to whether the person is the account holder, please contact maccard@mcmaster.ca.

The account holder can create a help desk ticket for assistance.

The account holder does not have enough money in their account for the total transaction. The can add more funds online or in person at MacExpress.